Frequently Asked Questions

ShutterScene Photobooth is a cutting-edge interactive photo booth that makes it possible to snap, print and share photos instantly. It provides a unique and fun experience for all types of events.

The ShutterScene Photobooth includes an intuitive touch screen, customizable photo templates, instant social media sharing options, high-quality printing and it is equipped with an Ipad.

The cost of ShutterScene Photobooth varies according to the package you choose, event duration, and the additional features you want. You may find specific pricing details on our official website.

If your event is cancelled or postponed, we offer a full refund as long as you notify us at least 7 days before the event date.

We offer 24/7 customer support via email and phone to help you set up and troubleshoot any issues during your event.

Sometimes, users might face challenges in connecting the photobooth to the internet. Restarting the booth usually resolves the issue. If the problem persists, contacting our customer support will certainly help.

Standard procedure is to deliver and set up your booth well before your guests arrive. Some circumstances (such as a “room flip” from ceremony to reception) dictate that the booth must be delivered closer to your event start time. Once inside the room, set up takes approximately 40-50 minutes for our Halo Iring Kiosk. Logistics for delivery are usually not determined until the week of your event, as there are multiple rentals taking place that need to be coordinated.

Yes. However, a number of conditions must be met. The booth must be on level ground (preferably a paved area) and covered by a solid roof or tent (at least an 8′ tall clearance) to both protect the booth from rain and maintain shade so that photos do not become “washed out”. Shade is also essential to prevent the booth from overheating and automatically shutting down during your rental. Access to electric within 50 feet is also needed. Finally, breezy conditions may prohibit a backdrop from being installed, as it may fall down, creating a safety hazard for guests. This determination will be made by ShutterScene upon delivery and set up.

Yes, we charge $50/hr for “idle time/down time.” We typically deliver your booth in advance of the start time for your reception or event. Down time/idle time applies when there is a break in service after we have started taking photos. For example, if we start taking photos at 6 PM and we are asked to stop for 1 hour at 7 PM and resume taking photos at 8 PM. In this case, a down time/idle time fee of $50.00 would apply from 7-8 PM

A typical 4-hour rental will yield 500 or more individual pictures. This number can vary depending upon the duration of rental (if less than 4 hours), how many guests are present, and where your booth is placed. It’s best practice to place your booth inside the room for maximum exposure.

Yes. Our backdrops are 8′ wide x 8′ tall, so it’s recommended that your backdrop match or exceed those specs for optimum results. A matte finish is strongly recommended to eliminate the possibility for glare on photos. It’s also best practice to dim neon signs to a low setting to eliminate glare as well. Up-front planning and communication with Say Cheese is essential to ensure your vision is a success.